Terms of service

These Terms and Conditions (“Terms”) govern your access to and use of the website
https://elohiworld.com/shop.php, owned and operated by Elohi, located in Wayanad,
Kerala, India. These Terms constitute a legally binding agreement between you
(“User,” “Customer,” or “you”) and Elohi (“Company,” “we,” “our,” or “us”). These
Terms apply to all visitors, users, customers, and others who access or use the
website, whether as a guest or registered user.
By accessing, browsing, registering, or using this website in any manner, including
purchasing products or interacting with our services, you acknowledge that you have
read, understood, and agreed to comply with these Terms, as well as all applicable
laws and regulations of India. If you do not agree with any part of these Terms, you
must immediately stop using this website and its services. Your continued use of the
website constitutes your acceptance of these Terms, including any future updates or
modifications.

1. Eligibility
By using this website, you represent and confirm that you are at least 18 years of
age and possess the legal capacity to enter into a valid and binding contract under
the Indian Contract Act, 1872, and other applicable laws. This means you are legally
capable of understanding the obligations, responsibilities, and consequences of
accepting these Terms.
If you are under the age of 18, you may use the website only under the supervision
and consent of a parent or legal guardian, who agrees to be responsible for your
actions and compliance with these Terms. If you are using this website on behalf of a
company, organization, or any other legal entity, you confirm that you have the legal
authority to bind that entity to these Terms. Elohi reserves the right to refuse service,
terminate accounts, or cancel orders if it is discovered that eligibility requirements
are not met.

2. Account Registration and Security

In order to access certain features of the website, including placing orders, tracking
purchases, or accessing personalized services, you may be required to create an
account. During the registration process, you agree to provide accurate, complete,
and current information, including your name, contact details, and any other required
information.
You are solely responsible for maintaining the confidentiality and security of your
account credentials, including your username and password. You agree not to share
your login details with any third party. Any activity conducted through your account
will be considered your responsibility. If you suspect unauthorized access, hacking,
or misuse of your account, you must notify Elohi immediately so appropriate action
can be taken.
Elohi reserves the right to suspend, restrict, or permanently terminate accounts that
are found to contain false information, are involved in fraudulent activities, violate
these Terms, or are used in any unlawful or harmful manner.

3. Product Information, Accuracy, and Availability
Elohi makes every reasonable effort to ensure that all product information displayed
on the website, including product descriptions, specifications, pricing, images, and
availability, is accurate, complete, and up to date. However, despite our best efforts,
errors such as typographical mistakes, inaccurate pricing, incorrect product
descriptions, or availability issues may occasionally occur due to technical or human
errors.
Product images displayed on the website are intended for illustrative purposes only.
The actual product delivered may differ slightly in color, packaging, or appearance
due to manufacturer changes, screen display differences, or production updates.
Elohi reserves the right to correct errors, update information, modify product details,
or cancel orders if any incorrect information is identified, even after an order has
been placed and payment has been received. In such cases, customers will be
notified and refunded as applicable.

4. Pricing, Payment, and Financial Transactions

All prices listed on the website are displayed in Indian Rupees (INR) and may
include applicable taxes such as Goods and Services Tax (GST), unless stated
otherwise. Prices are subject to change without prior notice due to market conditions,
supplier pricing changes, or other business factors.
Payments for purchases must be made through the secure payment methods
provided on the website, including debit cards, credit cards, UPI, net banking,
wallets, or other supported payment options. All payment transactions are processed
through secure third-party payment gateways that use industry-standard encryption
and security protocols.
Elohi does not store your complete credit card, debit card, or banking information on
its servers. By making a payment, you confirm that you are authorized to use the
selected payment method and agree to comply with the payment provider’s terms
and conditions.

5. Payment Gateway and Transaction Disclaimer
Elohi uses third-party payment gateway providers to facilitate secure online
transactions. While we take reasonable steps to work with reliable payment
providers, Elohi shall not be held responsible or liable for any losses, damages, or
issues arising from payment failures, declined transactions, authorization problems,
technical errors, or unauthorized use of payment methods.
Payment gateway providers operate independently, and their services are governed
by their own terms, policies, and security practices. Elohi does not control their
systems and cannot guarantee uninterrupted or error-free payment processing.
Customers are responsible for ensuring that their payment information is accurate,
authorized, and secure.

6. Order Acceptance, Confirmation, and Cancellation

When you place an order on Elohi, it is considered an offer to purchase the selected
product(s). An order is officially confirmed only after successful payment and
confirmation from Elohi through email, message, or website notification.
Elohi reserves the right to accept or reject any order at its sole discretion, including
situations involving pricing errors, product unavailability, suspected fraud, suspicious
transactions, or violations of these Terms. We may also request additional
verification before confirming an order.
If an order is cancelled after payment has been received, the refund will be
processed according to our Refund and Cancellation Policy.

7. Shipping, Delivery, and Logistics
Elohi aims to deliver products within the estimated delivery timeframes provided at
the time of purchase. However, delivery timelines are estimates only and are not
guaranteed. Actual delivery times may vary depending on factors such as customer
location, courier service availability, weather conditions, transportation issues,
government restrictions, or other unforeseen circumstances.
Elohi works with third-party courier and logistics providers to deliver products. Once
the product is handed over to the courier, delivery responsibility is shared with the
courier provider. Elohi shall not be held liable for delays, damages, or losses caused
by courier partners or events beyond our reasonable control.

8. Returns, Refunds, and Cancellation Policy
Elohi provides return and refund options in accordance with its Refund and
Cancellation Policy, which is available on the website. Customers must follow the
specified procedures and eligibility criteria to request returns or refunds.
Approved refunds will be processed through the original payment method used for
the purchase. Refund processing may take approximately 7 to 10 working days,
depending on bank processing times and payment gateway procedures. Elohi is not
responsible for delays caused by financial institutions after initiating refunds.

9. User Responsibilities and Acceptable Use

By using this website, you agree to use it only for lawful and legitimate purposes.
You must not engage in activities that may harm the website, its users, or Elohi’s
business operations.
Prohibited activities include providing false information, attempting unauthorized
access, hacking, transmitting malicious software, interfering with website
functionality, committing fraud, or violating any applicable laws. Any such activities
may result in account suspension, termination, and legal action.

10. Intellectual Property Rights
All content on the Elohi website, including logos, text, graphics, product descriptions,
images, layout, and design elements, is the exclusive property of Elohi and is
protected under Indian copyright, trademark, and intellectual property laws.
Users are not permitted to copy, reproduce, distribute, modify, or use website content
for commercial or personal purposes without prior written permission from Elohi.
Unauthorized use may result in legal action.

11. Limitation of Liability
To the fullest extent permitted by Indian law, Elohi shall not be liable for any indirect,
incidental, consequential, or special damages arising from your use of the website or
purchase of products. This includes loss of profits, loss of data, loss of business
opportunities, or service interruptions.
In any case, Elohi’s total liability shall not exceed the amount paid by the customer
for the specific product or service involved in the claim.

12. Indemnification
You agree to indemnify and hold harmless Elohi, its owners, employees, and
affiliates from any claims, damages, losses, or legal expenses arising from your
misuse of the website, violation of these Terms, or violation of applicable laws or
third-party rights.

13. Force Majeure

Elohi shall not be held responsible for failure or delay in performing its obligations
due to events beyond its control. These events include natural disasters, floods,
fires, pandemics, government actions, strikes, internet failures, technical issues, or
other unforeseen circumstances.

14. Governing Law and Jurisdiction
These Terms shall be governed and interpreted in accordance with the laws of India.
Any disputes arising from the use of this website shall be subject to the exclusive
jurisdiction of the courts located in Wayanad, Kerala, India.

15. Grievance Officer
In accordance with the Information Technology Act, 2000, Elohi has appointed a
Grievance Officer to address user concerns.
Business Name: Elohi
Location: Sulthan Bathery, Wayanad, Kerala, India
Email: elohiworld@gmail.com
Address: Building no/Flat no:17/267
Athithottathil House,Moolankave Post
Sulthan Bathery,Wayanad,Kerala,India
PIN:673592

All grievances will be handled within the legally required timeframe.

16. Changes and Updates to Terms
Elohi reserves the right to update, modify, or change these Terms at any time without
prior notice. Updated Terms will be posted on the website and will become effective
immediately. Continued use of the website after updates constitutes acceptance of
the revised Terms.