Refund policy

At Elohi, customer satisfaction and product quality are our top priorities. Every
product undergoes strict quality checks before dispatch. In the unlikely event that
you receive a damaged or defective item, please review our return and refund
guidelines below.

1. Return & Replacement Eligibility
Returns or replacements are accepted only under the following conditions:
 The item received is damaged during transit.
 The product has a manufacturing defect.
Please note:
 Products cannot be returned due to personal preferences such as dislike of
design, color, size, or change of mind.
 Items showing signs of misuse, mishandling, or normal wear and tear are not
eligible for return or replacement.
 Customized, engraved, or personalized products are non-returnable and non-
refundable.

2. Replacement & Refund Policy
 If your order arrives damaged, we will arrange a replacement for the same
item.
 In case the same product is unavailable, the amount paid will be refunded to
your original payment method.
 Refunds are processed only when a replacement cannot be provided.

3. Mandatory Unboxing Video Requirement
To raise a valid claim, customers must provide a continuous and unedited unboxing
video clearly showing:
1. The sealed package from all sides before opening.
2. The complete unboxing process.
3. The damaged or defective product clearly visible in the video.
Claims submitted without proper unboxing proof will not be considered.

4. Return Procedure
 Customers are required to ship the product back to our address, as pickup
services are currently unavailable.
 The item must be returned in its original packaging along with all tags,
certificates, invoices, and accessories.
 Once the returned product is received and inspected, we will notify you
regarding approval or rejection of the claim.

5. Reporting Timeline
 Any damage or defect must be reported within 24 hours of delivery.
 Requests made after this period may not be accepted.
 Approved replacements or refunds will be processed within 7–10 working
days.

6. Shipping Charges
 Customers are responsible for the return shipping cost of the damaged
product.
 Elohi will bear the shipping charges for sending the replacement product.

7. Contact Us
For any return, replacement, or refund-related assistance, please contact us:
 WhatsApp: +91 62235895063
 Email: elohiworld@gmail.com

Important Information
 Products damaged due to improper handling or usage will not qualify for
return or replacement.
 All refund and replacement decisions made by Elohi shall be considered final.